Refund policy

Effective Date: July 20, 2026

At JAC COMMERCE LTD, customer satisfaction is our top priority. That's why every purchase is backed by our 90-Day Money-Back Guarantee.

If you're not completely satisfied with your purchase, we're here to help.

90-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may request a refund within 90 days of receiving your order.

To begin the process, simply contact our support team at:

Email: jac.commerce.ltd@gmail.com

Our team will guide you through the return process and provide return instructions.

Eligibility

To qualify for a refund:

Your refund request must be submitted within 90 days of receiving your order.
Proof of purchase (order confirmation or receipt) is required.
The product must be returned following our return instructions.
Returns sent without prior authorization may not be accepted.

Return Address

Returns should be sent only after receiving approval from our support team.

JAC COMMERCE LTD
55 W 14TH ST
HELENA, MT 59601-3387
United States

How to Start a Return

To request a return:

Email us at jac.commerce.ltd@gmail.com.
Include your order number and reason for your return.
Our support team will provide detailed return instructions.
Ship the item back using the instructions provided.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged product
A defective product
An incorrect item
An item with missing parts

Please contact us within 48 hours of delivery at jac.commerce.ltd@gmail.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the product
Photos of the shipping package if applicable

If the issue is confirmed, we'll provide a replacement or refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened or used personal care products
Opened oral care products
Customized or personalized products
Gift cards
Perishable goods
Hazardous materials or flammable products

If you're unsure whether your item is eligible for return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.

If you'd like a different product, simply return your eligible item following our return process and place a new order.

Return Shipping

If your return is due to:

A defective product
Shipping damage
An incorrect item sent by us

We will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Process

Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 10 business days.
Your financial institution may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:

jac.commerce.ltd@gmail.com

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason, in accordance with applicable consumer protection laws.

To qualify:

The item must be unused.
It must be returned in its original packaging.
Proof of purchase is required.

This statutory right is separate from our voluntary 90-Day Money-Back Guarantee.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us: